1) Cost

We can reduce your monthly phone bill by more than 40% and give you better service than you are getting now.

2) Can you keep your existing numbers?

We will port your existing numbers, even your toll free and fax numbers.

3) Voicemail

Available on every extension.

  • Get your voicemails sent to you by email.
  • Call in for your voicemails.

4) Redundancy

What happens when your internet goes down? No phones right?

What Happens when the power goes down? Customers cannot reach you right?

With a redundant ISP your phones are always up even when your Internet goes to your backup ISP. If the power goes down your phone system still works and callers can leave a message so that you can call them when it comes back up.

5) Call Reports

If you are running a business you have to be able to measure your efforts in order to manage results. Our system offers many different call reports. Quickly see how many calls are coming, where they are being routed to and if they are being answered or going to voice mail.

Do you like being transferred to someone’s voicemail when you call a company? No? Neither do your customers. Quickly see who is calling and whether incoming calls are being handled properly.

6) Call Recording

Manually start recording a call or set an extension to have all of the calls recorded. Configure call recording by extension.

7) Call Transfers

Incoming calls can be transferred to:

  • Specific Extensions
  • Ring Groups
  • Call Queues
  • External Numbers

8) Seamless Transfers

On the phone and need to go somewhere? Seamlessly transfer the call to your cell phone and take the call with you.

9) Multiple Locations

We can have all of your locations, no matter where they are located in the world, on a single PBX making it simple to route and transfer calls between locations.

10) Have a call center?

Put up a Wallboard in your call center so the Call Center Supervisor can see:

  • All Agents on a call.
  • All calls waiting to be answered
  • How long is the average call.
  • How many calls were answered.
  • How many calls were abandoned.

If a call is abandoned the Supervisor will get an email with the caller ID so that the caller can be called back.

Create a call queue to avoid busy signals and unanswered calls.

Callers in a queue will be constantly updated with their queue position so they do not get dead air and hang up and abandon the call.

Callers are given the opportunity to be called back without losing their place in the queue.

Training

Allow a call center agent to conference in the supervisor or any other employee.

Allow the Supervisor to listen in on a call and speak to the agent without the caller hearing.

11) Need an additional phone?

Nothing could be simpler. We will deliver you a new phone and all you have to do is plug it in. How simple is that?